Frequently Asked Questions
Have questions?
Fire & Security FAQs
Have questions about commercial fire alarms, security systems, access control, video surveillance, monitoring, inspections, or system service? JDE Fire & Security has put together answers to some of the most common questions from businesses and property managers throughout San Antonio, Central Texas, and South Texas. Whether you are planning a new installation, upgrading an existing system, or trying to resolve a service issue, these FAQs can help you better understand your options and what to expect.
JDE Fire & Security provides commercial fire alarm systems, access control, video surveillance, intrusion detection, professional monitoring, system testing, inspections, repairs, preventive maintenance, system upgrades, and existing-system takeovers. Services are available for businesses throughout San Antonio, Central Texas, South Texas, and surrounding communities.
Yes. JDE provides commercial fire alarm installation, programming, testing, inspection, monitoring, service, and system upgrades. Services can include new installations, system additions, panel and device replacement, cellular communicators, troubleshooting, repairs, and system takeovers.
Yes. JDE provides fire alarm testing and inspection services for commercial properties. Testing may include control panels, smoke and heat detectors, pull stations, horns, strobes, sprinkler waterflow devices, supervisory devices, batteries, power supplies, communication paths, and other connected system components.
Yes. JDE provides fire alarm troubleshooting and repair for issues such as ground faults, damaged circuits, failed devices, battery problems, power-supply failures, communication problems, false alarms, notification-circuit issues, and intermittent trouble conditions.
In many cases, yes. JDE services systems it has installed and may also support many fire alarm, security, access control, and video systems installed by other contractors. JDE can evaluate the existing equipment and explain what can be serviced, upgraded, monitored, or replaced.
Yes. JDE provides access control solutions for businesses that need to manage who enters a property, when they can enter, and which areas they can access. Options may include card readers, key fobs, mobile credentials, cloud-managed access, employee access management, audit trails, visitor access, elevator access, and remote door management.
Yes. JDE designs and installs commercial video surveillance systems using options such as high-resolution IP cameras, indoor and outdoor cameras, panoramic cameras, PTZ cameras, local or cloud recording, remote viewing, video analytics, event notifications, and license-plate capture.
Yes. Commercial intrusion systems can include door and window protection, motion detection, glass-break detection, panic buttons, user-specific alarm codes, cellular communication, professional monitoring, remote arming and disarming, and mobile notifications.
Yes. JDE offers professional monitoring options for commercial fire alarm, intrusion, environmental, and other critical system events. Monitoring services may include fire alarm monitoring, intrusion monitoring, cellular communication, supervisory and trouble-signal reporting, video verification, and system health notifications.
Yes. Changing service providers does not always mean replacing the entire system. JDE can evaluate existing equipment, programming access, communication methods, monitoring arrangements, known deficiencies, and system condition to determine which components can remain in service.
Yes. JDE can evaluate older systems that still rely on traditional telephone lines and recommend available communication upgrades. Options may include cellular communication, IP communication, dual-path communication, new fire or intrusion communicators, and replacement of outdated transmitters.
Yes. Preventive maintenance can help identify problems before they lead to unexpected failures, false alarms, recurring service calls, or operational disruptions. Maintenance may include device testing, battery checks, communication testing, programming reviews, camera checks, recording verification, door hardware checks, and documentation updates.
Yes. JDE works with property owners, general contractors, electrical contractors, facility managers, and other security companies on new construction, renovation, and retrofit projects. Support may include system design assistance, equipment selection, installation, programming, testing, commissioning, training, and project closeout documentation.
JDE supports a wide variety of commercial properties, including offices, retail stores, restaurants, warehouses, manufacturing facilities, medical offices, schools, churches, multifamily properties, hospitality locations, commercial campuses, and property-management portfolios.
Call JDE Fire & Security at (830) 388-9519 to discuss a commercial fire alarm, security, access control, video surveillance, monitoring, inspection, repair, or system-upgrade need. JDE can review the situation and help determine the appropriate next step.